If you’re worried, we are concerned as well!

Ethics Line 

At AgroAmerica we demand integrity and the fulfillment of our company’s values, including all laws, our internal policies and the company’s code of ethics. If you notice any unethical behavior, we invite you to report it through our ETHICS REPORTING LINE.

AgroAmerica has partnered with an external company – Etictel – to offer a secure and confidential portal, so that you can ask questions or submit complaints, over the phone or through its website. Users of this Ethics Reporting Line are protected by the Ethics and Non-Retaliation Policy, which prohibits retaliation of any kind for filing bona fide complaints.

We take your concerns seriously.

PHONE NUMBERS:

Guatemala: 502 2378-0188

Ecuador: +502-37647457

Perú: +502-37647457

Panamá: +502-37647457

México: +502-37647457

WEB:

BUSINESS HOURS:

MONDAY TO FRIDAY
7 AM – 7 PM
SATURDAY
8 AM – 5 PM

MAIL:

reportes.lineaetica@etictel.com

INTERNAL MONITORING PROCEDURE

We have developed a Policy on petitions, complaints, claims, or suggestions from our stakeholders  through which we seek to monitor the submissions presented by our stakeholders (collaborators, clients, suppliers, communities, local entities, civil society, etc.) and propose solutions.

INTERNAL PROCEDURE OF PETITIONS, COMPLAINTS, CLAIMS AND SUGGESTIONS.

If you need further information regarding our Ethics Program, please contact us.

CLAIMS

Complainant Reference Received Report Subject and Progress
The Complainant requested confidentiality Complaint of Ocosito River and Manchón Guamuchal July, 2020 The report can be found here Resolved
The Complainant requested confidentiality Interest conflict October, 2022 The report can be found here Resolved

Certifications:

certificaciones