If you’re worried, we are concerned as well!
Ethics Line
At AgroAmerica we demand integrity and the fulfillment of our company’s values, including all laws, our internal policies and the company’s code of ethics. If you notice any unethical behavior, we invite you to report it through our ETHICS REPORTING LINE.
AgroAmerica has partnered with an external company – Etictel – to offer a secure and confidential portal, so that you can ask questions or submit complaints, over the phone or through its website. Users of this Ethics Reporting Line are protected by the Ethics and Non-Retaliation Policy, which prohibits retaliation of any kind for filing bona fide complaints.
We take your concerns seriously.
PHONE NUMBERS:
Guatemala: 502 2378-0188
Ecuador: +502-37647457
Perú: +502-37647457
Panamá: +502-37647457
México: +502-37647457
WEB:
BUSINESS HOURS:
MONDAY TO FRIDAY
7 AM – 7 PM
SATURDAY
8 AM – 5 PM
MAIL:
reportes.lineaetica@etictel.com
INTERNAL MONITORING PROCEDURE
We have developed a Policy on petitions, complaints, claims, or suggestions from our stakeholders through which we seek to monitor the submissions presented by our stakeholders (collaborators, clients, suppliers, communities, local entities, civil society, etc.) and propose solutions.
INTERNAL PROCEDURE OF PETITIONS, COMPLAINTS, CLAIMS AND SUGGESTIONS.
If you need further information regarding our Ethics Program, please contact us.
CLAIMS
| Complainant | Reference | Received | Report | Subject and Progress |
|---|---|---|---|---|
| The Complainant requested confidentiality | Complaint of Ocosito River and Manchón Guamuchal | July, 2020 | The report can be found here | Resolved |
| The Complainant requested confidentiality | Interest conflict | October, 2022 | The report can be found here | Resolved |
Certifications:
